Archives for case study

A new group intranet brings together a diversity of staff at Australia’s largest membership organisation.

A case study on creating a global intranet that supports democracy worldwide.

Creating a new staff intranet at University of Sydney

By: James Robertson Posted: June 5, 2013

Creating a new staff intranet is a daunting challenge at a major university.

Creative design thinking for a law firm intranet

By: James Robertson Posted: February 15, 2012

Over the years we’ve seen some superb law firm intranets, including the 2010 Intranet Innovation Award winning site, BenNet, at Bennett Jones. The nature of law firms does, on the …

Three examples of presenting customer insights on the intranet

By: James Robertson Posted: December 16, 2010

Customer service is increasingly a point of contention for businesses that have barely differentiated products: banks, insurance firms, mobile and internet providers and many, many more. How well, or how …

Collaboration: leading by example

By: James Robertson Posted: August 28, 2008

Collaboration: by stealth or by design, to a few or to all, in some form or other organisations are getting into it. Those that do, realise that there is more …

Collaboration: leading by example

By: Cairo Walker Posted: August 28, 2008

A case study of building collaboration within WWF, by bringing together people who are already working together.

Audience personas for the Macquarie University Library website

By: Patrick Kennedy Posted: March 16, 2008

Macquarie University Library’s website plays a core role in the delivery of electronic services to clients.

Five intranet reviews, five different results

By: James Robertson Posted: July 1, 2005

This case study presents the findings from five intranet reviews across a range of organisations, each with very different results.

Evaluating Caloundra City Council’s EDMS classification

By: James Robertson Posted: May 5, 2004

Usability testing Keywords for Councils classification produces surprising results.