This article outlines nine steps that can be taken by all intranet teams to improve the effectiveness of search, covering both design and under-the-hood changes.
Articles tagged: best bets
CMb 2006-01
Search should work like magic
At the most fundamental level, search should work like magic: it should always give staff the information they need, even if they only enter a word (or two).
CMb 2005-20
Search engine ‘best bets’
Search engine ‘best bets’ can dramatically improve the search experience, particularly on information-rich sites such as intranets.