Step Two Designs

This article outlines three tiers of activities that can make an intranet accessible for those with disabilities.

Training for intranet authors is best as a mix of online and face-to-face, and this article shows how.

While a CMS cannot magically keep content up-to-date, effective use of technology options can help greatly.

A range of strategies can be taken to ensure that intranet content is up-to-date and well-written.

Authors need clear advice and guidelines to help them write great intranet content.

Intranet authors need to be provided with comprehensive training if they’re to write great content.

There are a range of practical ways to help content authors produce better intranet pages.

Provide a place for authors to seek help and training when they need it, whenever they need it.

Comprehensive training and support is a critical component of delivering, and sustaining, a great intranet.

Intranet teams can never maintain a whole site themselves, and empowered authors will do much to deliver great content.

The intranet should have a section devoted to the intranet itself, communicating to stakeholders, authors and general staff.

There are five fundamental publishing models for an intranet, and each has strengths and weaknesses.

There are two types of CMS users: frequent ‘power’ users, and less-frequent ‘business’ users. The needs of both groups must be met.

There are two common ways of editing content in a CMS, and each has its strengths and weaknesses.

Much is expected of intranet authors, in terms of the quality, accuracy and timliness of published material. Yet, many organisations treat intranet authoring as a hobby.

Efforts should be targeted at improving the quality of key information, while applying lower standards to the majority of intranet content.

A critical success factor for an effective and sustainable intranet is the establishment of an intranet ‘community of practice’.

There is no single best authoring environment provided by a content management system. Instead, the authoring tools must be matched to the job at hand to ensure they are easy and efficient to use.

Without care and attention, a CMS can slide into a state of living death. Such systems can be revived by implementing a number of practical (and non-technical) activities.

There is no ‘correct’ answer to this question. To get the best business outcomes, you must understand the strengths and weaknesses of both approaches.

Why spend millions on managing content that no-one understands or needs? This article provides tips for getting the best value out of your business content.