Our services
Step Two Designs plays a vendor-neutral role in the industry, providing organisations with best-practice advice and services. We have built up a substantial body of knowledge that underpins our work, across a number of related fields:
- intranets
- content management
- usability and information architecture
- knowledge management
Browse our services pages to find out more about how we can help you tackle your challenges of today and tomorrow.
Intranet services
We work with a wide range of organisations to help them deliver intranets that work well for staff and the business. This includes researching staff needs, assessing current sites, and developing an overall strategy. We also help teams to design (or redesign) sites that are both usable and useful.
The only consulting firm in Australia to cover all aspects of intranet design and management, we work with your intranet team to provide the skills and knowledge needed to make the intranet a success.
Content management services
We work with organisations to select the most effective content management system (CMS) out of the many on the market. This includes assisting in identifying business requirements, developing scenarios, or assessing vendors. We can also provide a short-list of suitable products. Beyond initial selection, we can advice on best-practice approaches to CMS implementation.
Usability and information architecture services
We provide best-practice user-centred design services to help intranet and web teams. This includes conducting site redesigns, providing usability evaluations and conducting expert reviews. We can also run in-house workshops and mentor teams to build internal skills.
Knowledge management services
We can assist you to identify key knowledge needs and bottlenecks, as well as developing an overall knowledge management strategy. Our unique strength is in conducting field research to understand the knowledge needs and issues of operational staff.
(Thanks to Asim Bharwani and Taki Steve for the Creative Commons images.)