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	Usability & IA KM Column CM Briefing       IA Essentials (Brisbane) Two-day international workshop Usability and information architecture (IA) have been recognised as best-practice techniques that ensure that your website, intranet or application is both useful and usable. This two-day workshop provides a thorough introduction to both techniques, offering both practical hands-on activities and the underlying theory. This first day will introduce you to usability testing, a technique that allows you to improve your systems and sites by regularly testing them with the people who will be actually using them. The second day introduces information architecture (IA), the primary tool used for organising and designing information-rich environments such as websites and intranets in a way that allows people to find information easily. Topics covered Day 1: how to conduct practical usability testing sessions what type of testing is most suitable for your project what parts of the system or site you should focus on testing how many participants to involve, who to involve and how to recruit them how to write scenarios that participants understand and are motivated to do how to identify key usability issues how to resolve the usability problems that are identified during the testing how to include usability testing in your projects Day 2: the importance of balancing the requirements of users and business techniques to gather information about the needs of your site visitors the many ways that information can be organised how to create a classfication or taxonomy for your site the importance of good labelling to help people find what they need how to design navigation methods and page layouts example processes to follow for information architecture projects Who should attend Anyone involved in the design of websites, intranets or interactive products would benefit from this workshop, including: website designers intranet managers business analysts user interface designers software developers technical writers This workshop explores the fundamentals of usability and information architecture, and no prior knowledge of these fields is required. About the presenter   Iain is a senior member of the Step Two Designs consulting team, with over 10 years experience in user research, information architecture and interaction design. He has a wealth of experience translating business and user requirements into functional definitions and designs for interactive and content-rich products across numerous platforms. Having worked in both Australia and the UK, on both well-known projects and smaller engagements, Iain understands how to deliver solutions that benefit both users and the business. Contact us if you would like Donna Maurer to present this workshop in your region.

	For questions or comments please contact the Webmaster. Last updated 27 June 2005. © Copyright 2005, Step Two Designs Pty Ltd, ABN 99 081 019 623. All rights reserved. Intranet Peers and Intranet Roadmap are trademarks of Step Two Designs.