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	(90k PDF)       Usability & IA KM Column CM Briefing       IA Essentials (Brisbane) Intranet teams often struggle to ensure content published to their site is up-to-date, accurate, readable and useful. Where a decentralised authoring model is followed, this is often matched by an equal level of frustration amongst business authors, who are keenly aware that they may not have all the skills and knowledge required to produce effective intranet content. This one-day workshop has been specifically designed to address this need, by providing training suitable for all staff involved in writing for the intranet. Developed exclusively as an in-house workshop, it combines background and theory with group exercises and discussion. Wherever possible, many examples are used to illustrate the key points of the topic. Specific topics covered include: Who is the information for - identifying audience tasks and needs; and writing for the audience Why include information on the intranet - what's in it for you? What information do you have - identifying what already exists Types of information (how to's, policies, procedures) - differences between them; which one suits the audience and task 'Everyone needs to read this' - creating information that no-one wants to know, but everyone needs to Managing large documents Prioritising - where to put your writing effort Writing for online - how it is different to paper Using visuals to support the text - using tables, graphs, graphics, screenshots Page layout (optional, depending on need) Not all topics are of equal length. For example, the topics 'writing for online' and 'visuals' are large and will make-up a significant portion of the workshop (including exercises). Most of the other topics are short, and provide key context. Note: The full-day allows sufficient time to discuss a range of topics, undertake activities to enhance learning and discuss individual issues. It can also be run as a half day workshop, although topics would be covered in less detail and fewer activities would be incorporated. Who should attend Anyone involved in writing content for the intranet, including: intranet team members HR or policy staff other decentralised authors intranet stakeholders and managers content owners for key intranet areas About the presenter   Iain is a senior member of the Step Two Designs consulting team, with over 10 years experience in user research, information architecture and interaction design. He has a wealth of experience translating business and user requirements into functional definitions and designs for interactive and content-rich products across numerous platforms. Having worked in both Australia and the UK, on both well-known projects and smaller engagements, Iain understands how to deliver solutions that benefit both users and the business. Download the in-house workshop brochure for details on having this event run in your workplace.

	For questions or comments please contact the Webmaster. Last updated 27 June 2005. © Copyright 2005, Step Two Designs Pty Ltd, ABN 99 081 019 623. All rights reserved. Intranet Peers and Intranet Roadmap are trademarks of Step Two Designs.