Award-winning case study: Mayo Clinic Department of Nursing

$39.00

This 11-page case study shares the how one of the world’s leading hospitals delivered a robust new intranet for nursing staff.

Key highlights from the case study:

  • A best-practice example of using user experience (UX) and user-research techniques to deliver an intranet that works.
  • The team observed 35 inpatient, ambulatory, and procedural areas during all working shifts.
  • This is an intranet about improving patient care, ahead of any other objective.
  • Content is put at the heart of the site, focusing on operational information.
  • This includes bringing together content on procedures, diseases and conditions in remarkable ways.
  • The screenshots from this case study speak for themselves, in the way it meets the needs of staff.
  • The intranet is built using WordPress, a surprising and interesting choice!

Description

The Mayo Clinic Department of Nursing has created a new intranet for its 8,000 nursing staff based on WordPress. This aims to deliver the information nurses need in their day-to-day work in patient care.A thorough research and design phase using observation, personas, workshops and usability testing has resulted in a highly complex intranet with information and content organised, presented and optimised for nursing staff. There has been a sharp rise in visits since launch.

This 11-page case study is packed with real-world screenshots and insights that will inspire your leadership team, and help you deliver a successful project.

Mayo Clinic's nursing intranet has pages targeted to meet the very specific information needs of different roles. An extensive library of personas detailing these roles are integral to the ongoing success of the intranet. Screenshot appears courtesy of Mayo Clinic.

Mayo Clinic’s nursing intranet has pages targeted to meet the very specific information needs of different roles. An extensive library of personas detailing these roles are integral to the ongoing success of the intranet. Screenshot appears courtesy of Mayo Clinic.

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We believe in allowing our customers to make the most of our reports, which is why we provide a generous “site license” by default. See below for all the details:

Appropriate use

  • You are welcome to make use of the ideas contained within the report to support the management and enhancement of your intranet.
  • Copies of the report may be made, as long as they remain within your business unit.

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  • The screenshots and other source material remain the property of the organisations that provided them, with a license granted to us for use in Step Two Designs materials and presentations.
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  • You may not use the report when preparing material for any third party. This includes any contracting or consulting arrangement.
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  • This agreement is governed by New South Wales and Australian law.