Course outline
The Fundamentals of a successful intranet course is designed to provide both new and experienced intranet teams methodologies and techniques that can be put into practice immediately. Based on adult-learning principles, the course has the following learning objectives:
Module 1: Importance of the Intranet
- Define intranets and place them in the information management and collaboration landscape
- Understand the typical evolution of intranets within organizations
- Identify where your intranet sits in the evolutionary process
- Identify the next steps your intranet should take
- Understand how intranets match the culture and nature of the organization
Module 2: Business Value of the Intranet
- Outline the business value of the intranet
- Articulate the four key purposes of intranets: content, communication, collaboration, and activity
- Describe how these capabilities can help staff and the organization
- Provide examples of best practice and innovative approaches for each of these areas
Module 3: Delivering a Successful Intranet
- Understand the traditional role of intranets
- Describe the future role of intranets, focusing on delivering business benefits
- Identify the right balance of intranet roles
- Outline the role of the intranet team in managing and growing intranets
- Understand the ‘ABCD’ methodology for intranets
- Identify how this can be applied to existing intranets and new sites
Module 4: Assess and Brainstorm
- Assess the current state of the intranet and organization
- Apply a range of practical needs analysis techniques, including surveys, focus groups, interviews and workplace observation
- Review the current intranet against best-practice guidelines
- Brainstorm potential intranet activities
- List ways of researching other intranets
- Gather business and stakeholder input
- Outline the approaches for creating a ‘wish list’
Module 5: Consolidate and Deliver
- Define the intranet ‘brand’
- Consolidate ideas into a concrete project plan
- Identify criteria and constraints for selecting intranet activities
- Apply the ‘6×2 methodology’ for intranets
- Produce an intranet concept for your intranet
- Understand how to manage the delivery of intranet improvements
- Describe an overall approach to delivering a successful intranet
