Award-winning case study: Accolade

$39.00

This 13-page case study shares how a social housing organisation used its intranet to streamline how it operated, to do more with less in surprising ways.

Description

Social housing office Accolade has used its new social intranet to drive efficiency and improve services to its customers. ‘Pluk’ supports frontline employees in dealing with customer queries, reducing time and increasing accuracy.

With extensive integration with the main customer contact (CRM) software employees can view customer information, Knowledge Base items and more. Difficult queries are assigned to other teams and individuals, and resolved using a mix of social tools and task management capability. The social intranet also drives general awareness and knowledge- sharing throughout the organisation.

This 13-page case study is packed with real-world screenshots and insights that will inspire your leadership team, and help you deliver a successful project.

Screenshot courtesy of Accolade

Screenshot courtesy of Accolade

Additional information

Format

Length

Reviews

There are no reviews yet.

Be the first to review “Award-winning case study: Accolade”

Your email address will not be published. Required fields are marked *

We believe in allowing our customers to make the most of our reports, which is why we provide a generous “site license” by default. See below for all the details:

Appropriate use

  • You are welcome to make use of the ideas contained within the report to support the management and enhancement of your intranet.
  • Copies of the report may be made, as long as they remain within your business unit.

Intellectual property

  • The screenshots and other source material remain the property of the organisations that provided them, with a license granted to us for use in Step Two Designs materials and presentations.
  • We reserve all other intellectual property rights in the report, including copyright and moral rights.
  • We promise that the use of the report according to the terms of this agreement will not result in the infringement of the rights of any third parties.

Inappropriate use

  • You may not sell, licence or otherwise provide any part of the report to another party.
  • You may not use the report when preparing material for any third party. This includes any contracting or consulting arrangement.
  • If you breach the terms of this agreement, we will sue you for damages, and to prevent the breach.

Jurisdiction

  • This agreement is governed by New South Wales and Australian law.