The benefits that DEX initiatives deliver can be grouped into three categories: people, process and technology.
Six clues that you should take a tactical approach to Office 365.
Keep an eye out for hints that suggest that a pragmatic, tactical approach to Office 365 is best
Two approaches to Office 365 success (strategic and tactical).
Strategic and tactical approaches to Office 365 adoption can deliver concrete results and benefits
What does an Office 365 ‘people wave’ look like?.
‘People waves’ provide a real-world framework for achieving Office 365 success.
Digital employee experience (DEX): top down and bottom up.
DEX has to be lead, top-down by senior leaders, and supported bottom up by great UX
DEX -> CX.
You can’t deliver great customer experience (CX) without a great digital employee experience (DEX).
Should your governance be sponsored or democratic?.
More ambitious approaches to digital workplace governance will require a more democratic approach to governance.
Digital workplace governance must be a meeting of equals.
Digital workplace and DEX governance must sit at a round table.
Intranet teams: think like a product manager!.
Product management principles can help guide intranet teams to sustainable success.
How leading organisations have deployed Office 365.
Learn from the experiences of how others have made the most of Office 365
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