This article provides an overview of what usability is (and what it is not), as well as giving ideas on how to include more usability…

This article presents a new perspective to rolling out a records management system, highlighting three critical success factors: the system, classification scheme and message.

Explores the advantages and disadvantages of using ‘under construction’ on an intranet.

Using a ‘strawman’ design in the early stages of a project can help to overcome many of the difficulties in the design process.

While ‘knowledge sharing’ is a common goal for KM projects, it is often neither meaningful or effective.

All delivery channels (not just the intranet) must be considered when planning an overall information management and communications strategy.

A critical success factor for an effective and sustainable intranet is the establishment of an intranet ‘community of practice’.

A successful knowledge management strategy must identify the key needs and issues within the organisation, and provide a framework for addressing these.

By improving the way the intranet supports key tasks, immediate business benefits can be delivered in a manageable and cost-effective manner.

Many intranets are dedicated to allowing staff to complete administrative tasks easily, instead of assisting staff to do their core business.