1. I sympathise with your plea for usability to be considered in the CMS purchasing cycle, James. However I feel it will fall on deaf ears – this is not a topic that is likely to be of importance at board level. Costs, performance, ROI – yes. Usability? Hmm. There are no important stakeholders there so it may be a lost cause. Only the users suffer – the webmaster, sysadmin and authors – and who listens to them. The accountants rule.

    • James Robertson

      @Chris, we’ve actually had quite a lot of luck on this front. The organisations we’ve worked with (a good number) have already worked out the importance of usability due to previous bad experiences, or are quickly sold on it’s idea. In most of our CMS selection projects, usability is one of the top-line considerations.

      What helps, I think, is having the CMS selection managed by the team who manages the site, rather than some other IT team who knows little about the web.

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James Robertson
James Robertson
James Robertson is the Managing Director of Step Two, the global thought leaders on intranets, headquartered in Sydney, Australia. James is the author of the best-selling books Essential intranets, Designing intranets and What every intranet team should know. He has keynoted conferences around the globe. (Follow him on Twitter or find him on Google+)

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