Comments

  1. A great article, could not agree more.

    Modern staff directories should indeed contain more information, like e.g. the projects, blogs, their documents, links to other people in their network and all the other information you mentioned.

    There is always a next question related with a staff directory: “WHY do I want to contact a person?”

    Most of the times the answer is that the person has something, or knows something that I need. An enhanced personal page might provide the information instantly.

    (Of course nothing is wrong with some personal contact: it’s always nice to know you helped someone)

  2. Great article. I like the practical focus in particular.

    Staff directory is the key to realising any of the promise of “the social Intrnaet” and this article helps a little to balance highly aspirational essays like http://www.thecontenteconomy.com/2010/07/serving-long-tail-of-information-needs.html

    The last point about the management ownership of the “find a person” task rings absolutely true. Find a person falls between the stools of HR, IT and sometimes security. To realise any of the hype around social intranets you have to able to find people.

Leave a Reply

Your email address will not be published. Required fields are marked *

Published August 31, 2010

Alex Manchester
Alex Manchester is an alumni of Step Two Designs. He specialises in intranet and enterprise social network research strategy and user experience design. Alex works with a wide range of public and private sector organisations and has over eight years experience in this field.

Related Articles

From the store