Comments on: Start user research by talking with staff http://www.steptwo.com.au/papers/cmb_startwithstaff/index.html Beyond The Idea Thu, 09 Feb 2012 09:46:05 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Talk to your staff | Pat's Point of View http://www.steptwo.com.au/papers/cmb_startwithstaff/index.html/comment-page-1#comment-1263 Talk to your staff | Pat's Point of View Tue, 05 Jan 2010 01:08:57 +0000 http://www.steptwo.com.au/?p=243#comment-1263 [...] just published a new article on website user research, in which I talk about starting this research by talking to staff within the organisation who owns [...] [...] just published a new article on website user research, in which I talk about starting this research by talking to staff within the organisation who owns [...]

]]> By: Patrick Kennedy http://www.steptwo.com.au/papers/cmb_startwithstaff/index.html/comment-page-1#comment-626 Patrick Kennedy Thu, 29 Jan 2009 02:38:12 +0000 http://www.steptwo.com.au/?p=243#comment-626 Sorry that link should be <a href="http://www.gurtle.com/ppov/2009/01/23/intermediaries-in-user-research" rel="nofollow">http://www.gurtle.com/ppov/2009/01/23/intermediaries-in-user-research</a> Sorry that link should be http://www.gurtle.com/ppov/2009/01/23/intermediaries-in-user-research

]]> By: Patrick Kennedy http://www.steptwo.com.au/papers/cmb_startwithstaff/index.html/comment-page-1#comment-625 Patrick Kennedy Thu, 29 Jan 2009 02:36:39 +0000 http://www.steptwo.com.au/?p=243#comment-625 This technique (and the debate that typically surrounds it) has featured in a number of discussions more recently. I have captured some the the key points as well and pros and cons of this technique on my blog: <a href="http://www.gurtle.com/ppov/2009/01/23/intermediaries-in-user-research" rel="nofollow">http://www.gurtle.com/ppov/2009/01/23/intermediaries-in-user-research</a> Looking back on this article I'm amazed I didn't use the terms "intermediary", "proxy" or "surrogate" even though that is what I was describing! This technique (and the debate that typically surrounds it) has featured in a number of discussions more recently. I have captured some the the key points as well and pros and cons of this technique on my blog:

http://www.gurtle.com/ppov/2009/01/23/intermediaries-in-user-research

Looking back on this article I’m amazed I didn’t use the terms “intermediary”, “proxy” or “surrogate” even though that is what I was describing!

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