10 words to describe successful intranets

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Innovative

The intranet innovates to meet ever-changing organisational needs

Trusted

The intranet is a trusted source of information and business tools

Productive

The intranet delivers tangible and visible benefits to the organisation and staff

Useful

The intranet supports day-to-day staff and organisational needs

Pervasive

The intranet supports every staff role and every geographical location

Usable

The intranet is easy to use and quick to learn for all major staff groups

Essential

The organisation is not able to function effectively without the intranet

Collaborative

The intranet supports staff working together effectively and sharing knowledge

Coherent

A clear and consistent direction, purpose and design underpins the intranet as a whole

Strategic

The intranet is a strategic platform and environment for the organisation

(For an overall methodology for developing or redeveloping an intranet, see the
Intranet Roadmap.)

James Robertson
James Robertson is the Managing Director of Step Two, the global thought leaders on intranets, headquartered in Sydney, Australia. James is the author of the best-selling books Essential intranets, Designing intranets and What every intranet team should know. He has keynoted conferences around the globe. (Follow him on Twitter or find him on Google+)