Home > Knowledge management

Contact | About | Search

	Knowledge management for front-line staff Knowledge management for call centres Metrics for knowledge management and content management Where is the knowledge in a CMS?       Intranet Mentoring Programme Content Management Intranets Information Architecture Usability       Innovative IM Planning (Sydney) IA Essentials (Sydney) Complete Intranet Management (Melbourne) Intranet Planning Day (Canberra) IA Essentials (Brisbane) Our knowledge management services: at a glance We can assist you to identify key knowledge needs and bottlenecks, as well as developing an overall knowledge management strategy. We also integrate KM approaches into all our work on intranets and content management. Knowledge management is an umbrella term under which many different disciplines can be grouped, all relating to the effective use of knowledge to meet business needs. It is increasingly being recognised that best-practice knowledge management is required to support both innovation and sustainability within organisations. James Robertson, the managing director of Step Two Designs is a committee member of the NSW KM Forum, demonstrating the experience and expertise we can apply to your organisation. (For more on knowledge management, browse the articles we have published.) The services we offer include: Conducting knowledge audits There are a range of practice techniques for identifying the key knowledge and processes in your organisation. This information can then be used to improve knowledge management practices. (See our article on knowledge mapping.) KM strategy An integrated knowledge strategy ensures that individual projects (such as implementing a CMS) are consistent with overall business strategy. Communities of practice In late 2002 we established the Intranet Peers in Government group, a community of practice for hands-on intranet managers in the public sector. This has proven to be a great success, and we can bring this experience to the development of communities of practice within your organisation. KM for the frontline environment We have successfully addressed the knowledge needs of both frontline and call centre staff, which can generate both satisfied customers and improved business processes.

	For questions or comments please contact the Webmaster. Last updated 06 June 2004. © Copyright 2004, Step Two Designs Pty Ltd, ABN 99 081 019 623. All rights reserved. Intranet Peers and Intranet Roadmap are trademarks of Step Two Designs.