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	<description>Beyond The Idea</description>
	<pubDate>Tue, 30 Jun 2009 05:29:11 +0000</pubDate>
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		<title>What intranet content should be in PDF format?</title>
		<link>http://www.steptwo.com.au/papers/cmb_pdfintranet/index.html</link>
		<comments>http://www.steptwo.com.au/papers/cmb_pdfintranet/index.html#comments</comments>
		<pubDate>Tue, 30 Jun 2009 05:28:45 +0000</pubDate>
		<dc:creator>Alex Manchester</dc:creator>
		
		<category><![CDATA[articles]]></category>

		<category><![CDATA[intranets]]></category>

		<category><![CDATA[content]]></category>

		<category><![CDATA[pdf]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=2646</guid>
		<description><![CDATA[The different uses for PDFs and web-based content on intranets is a common source of confusion.]]></description>
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		<item>
		<title>Who is choosing the new CMS?</title>
		<link>http://www.steptwo.com.au/papers/cmb_whoselects/index.html</link>
		<comments>http://www.steptwo.com.au/papers/cmb_whoselects/index.html#comments</comments>
		<pubDate>Tue, 30 Jun 2009 04:53:26 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
		
		<category><![CDATA[articles]]></category>

		<category><![CDATA[content management]]></category>

		<category><![CDATA[content management systems]]></category>

		<category><![CDATA[evaluation]]></category>

		<category><![CDATA[governance]]></category>

		<category><![CDATA[selection]]></category>

		<category><![CDATA[sponsor]]></category>

		<category><![CDATA[stakeholders]]></category>

		<category><![CDATA[team]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=2643</guid>
		<description><![CDATA[There are three groups involved in the selection of a new CMS: steering committee or senior sponsor, the stakeholder group, and the evaluation team.]]></description>
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		<item>
		<title>What do successful intranet managers have in common?</title>
		<link>http://www.steptwo.com.au/papers/kmc_successcommon/index.html</link>
		<comments>http://www.steptwo.com.au/papers/kmc_successcommon/index.html#comments</comments>
		<pubDate>Tue, 30 Jun 2009 04:35:00 +0000</pubDate>
		<dc:creator>Catherine Grenfell</dc:creator>
		
		<category><![CDATA[articles]]></category>

		<category><![CDATA[intranets]]></category>

		<category><![CDATA[governance]]></category>

		<category><![CDATA[intranet managers]]></category>

		<category><![CDATA[leadership]]></category>

		<category><![CDATA[management]]></category>

		<category><![CDATA[roles]]></category>

		<category><![CDATA[skills]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=2635</guid>
		<description><![CDATA[Successful intranet managers balance their technical skills, business acumen and leadership capabilities, and take a pragmatic approach to their sites.]]></description>
		<wfw:commentRss>http://www.steptwo.com.au/papers/kmc_successcommon/index.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Five intranet publishing models</title>
		<link>http://www.steptwo.com.au/papers/kmc_publishing/index.html</link>
		<comments>http://www.steptwo.com.au/papers/kmc_publishing/index.html#comments</comments>
		<pubDate>Thu, 28 May 2009 04:45:41 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
		
		<category><![CDATA[articles]]></category>

		<category><![CDATA[intranets]]></category>

		<category><![CDATA[authoring]]></category>

		<category><![CDATA[content]]></category>

		<category><![CDATA[content quality]]></category>

		<category><![CDATA[governance]]></category>

		<category><![CDATA[publishing]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=2594</guid>
		<description><![CDATA[There are five fundamental publishing models for an intranet, and each has strengths and weaknesses.]]></description>
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		<item>
		<title>Target emotions in the business case</title>
		<link>http://www.steptwo.com.au/papers/cmb_emotions/index.html</link>
		<comments>http://www.steptwo.com.au/papers/cmb_emotions/index.html#comments</comments>
		<pubDate>Thu, 28 May 2009 03:44:29 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
		
		<category><![CDATA[articles]]></category>

		<category><![CDATA[intranets]]></category>

		<category><![CDATA[business cases]]></category>

		<category><![CDATA[emotion]]></category>

		<category><![CDATA[strategy]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=2591</guid>
		<description><![CDATA[Intranet business cases need to beyond dry numbers and recommendations, and target emotions and key business needs.]]></description>
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		<item>
		<title>Going beyond reducing intranet frustration</title>
		<link>http://www.steptwo.com.au/papers/cmb_frustration/index.html</link>
		<comments>http://www.steptwo.com.au/papers/cmb_frustration/index.html#comments</comments>
		<pubDate>Thu, 28 May 2009 01:34:25 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
		
		<category><![CDATA[articles]]></category>

		<category><![CDATA[intranets]]></category>

		<category><![CDATA[frustration]]></category>

		<category><![CDATA[strategy]]></category>

		<category><![CDATA[teams]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=2588</guid>
		<description><![CDATA[If intranets are to achieve their full potential, intranet teams must go beyond just reducing frustration.]]></description>
		<wfw:commentRss>http://www.steptwo.com.au/papers/cmb_frustration/index.html/feed</wfw:commentRss>
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		<item>
		<title>Moderating internal discussion forums, blogs and other social media</title>
		<link>http://www.steptwo.com.au/papers/kmc_onlinemoderation/index.html</link>
		<comments>http://www.steptwo.com.au/papers/kmc_onlinemoderation/index.html#comments</comments>
		<pubDate>Tue, 28 Apr 2009 05:59:52 +0000</pubDate>
		<dc:creator>Alex Manchester</dc:creator>
		
		<category><![CDATA[articles]]></category>

		<category><![CDATA[collaboration]]></category>

		<category><![CDATA[enterprise 2.0]]></category>

		<category><![CDATA[intranets]]></category>

		<category><![CDATA[blogs]]></category>

		<category><![CDATA[discussion forums]]></category>

		<category><![CDATA[governance]]></category>

		<category><![CDATA[moderation]]></category>

		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=2474</guid>
		<description><![CDATA[There are three options for moderating online discussions: self-regulation, light moderation and full moderation.]]></description>
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		<item>
		<title>Sources of staff directory information</title>
		<link>http://www.steptwo.com.au/papers/cmb_staffsource/index.html</link>
		<comments>http://www.steptwo.com.au/papers/cmb_staffsource/index.html#comments</comments>
		<pubDate>Tue, 28 Apr 2009 05:13:25 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
		
		<category><![CDATA[articles]]></category>

		<category><![CDATA[intranets]]></category>

		<category><![CDATA[active directory]]></category>

		<category><![CDATA[ldap]]></category>

		<category><![CDATA[staff directories]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=2468</guid>
		<description><![CDATA[There are three main sources of staff directory information: IT systems, HR/payroll, and staff themselves.]]></description>
		<wfw:commentRss>http://www.steptwo.com.au/papers/cmb_staffsource/index.html/feed</wfw:commentRss>
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		<item>
		<title>Use good interview techniques</title>
		<link>http://www.steptwo.com.au/papers/cmb_interviewtechnique/index.html</link>
		<comments>http://www.steptwo.com.au/papers/cmb_interviewtechnique/index.html#comments</comments>
		<pubDate>Tue, 28 Apr 2009 04:46:40 +0000</pubDate>
		<dc:creator>James Robertson</dc:creator>
		
		<category><![CDATA[articles]]></category>

		<category><![CDATA[intranets]]></category>

		<category><![CDATA[knowledge management]]></category>

		<category><![CDATA[usability & information architecture]]></category>

		<category><![CDATA[interviews]]></category>

		<category><![CDATA[research]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=2463</guid>
		<description><![CDATA[Following a core set of guidelines will greatly improve the effectiveness of staff interviews.]]></description>
		<wfw:commentRss>http://www.steptwo.com.au/papers/cmb_interviewtechnique/index.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Does your intranet close the business process loop?</title>
		<link>http://www.steptwo.com.au/papers/cmb_closetheloop/index.html</link>
		<comments>http://www.steptwo.com.au/papers/cmb_closetheloop/index.html#comments</comments>
		<pubDate>Sun, 22 Mar 2009 23:25:24 +0000</pubDate>
		<dc:creator>Serena Joyner</dc:creator>
		
		<category><![CDATA[articles]]></category>

		<category><![CDATA[information management]]></category>

		<category><![CDATA[intranets]]></category>

		<category><![CDATA[business processes]]></category>

		<category><![CDATA[forms]]></category>

		<category><![CDATA[frustration]]></category>

		<guid isPermaLink="false">http://www.steptwo.com.au/?p=2279</guid>
		<description><![CDATA[The intranet is a powerful way of helping staff to get things done more effectively.]]></description>
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