Filed under: Intranets
Internal phone directories and staff directories are only useful if the details in them are complete and accurate.
This is not easy, and a mix of approaches will be needed. In general, there are three ways of keeping staff directories up to date:
- centralised updates
- self-service updating
- integration with other systems
One common approach to maintaining staff directory details is to allocate the responsibility to a central staff person or team. In this approach, staff send changes to the central team, who update the staff directory accordingly.
(CM Briefing 2008-16, read the full article)