The value of drop-in labs
Categorised under: Content management
Jeni Cram has written on the the value of drop-in labs when launching a new CMS. To quote:
Drop-in labs are a great way to make the rollout process smoother. A drop-in lab is simply a set time where you invite users to a working session with staff on hand to help. Not only will the labs help reduce support calls and e-mails, but they can foster community among your web authors and encourage peer support.
A truly great idea! Everyone should be doing this…