The myth of the occasional CMS user
Categorised under: Content management
Seth Gottlieb challenges the idea of the occasional CMS user when rolling out a new solution. To quote:
Often, one of the big justifications for a CMS is removing the webmaster bottleneck and delegating content entry to the people who have the information. The implicit assumption is that everyone wants to directly maintain their portion of the website but technology is standing in the way. But if you visit a CMS customer a while after implementation you are likely to find that the responsibility of adding content is still concentrated in a relatively small proportion of the employee population.
Tags: authoring, content management systems, editing, governance, usability
James Robertson is the Managing Director of 