The immense value of expertise location will help drive enterprise social media
Categorised under: Collaboration, Enterprise 2.0, Intranets, Knowledge management
Ross Dawson has written about the value of expertise location. To quote:
I have been interested in the field of expertise location for over a decade, from back when knowledge managers were building ‘corporate yellow pages’ and other tools to find the best expertise in the organization.
Unless a large organization can bring the most relevant expertise within the firm to bear on the problems and issues at hand, it really has no reason to exist. A smaller more nimble organization could do as good a job with lower costs.
Tags: expertise location, social media
James Robertson is the Managing Director of 