Tale of two tunnels: web 2.0 and enterprise 2.0

Written by James Robertson, published September 3, 2008

Categorised under: Enterprise 2.0

Thomas Vander Wal has written a post comparing web 2.0 and enterprise 2.0. To quote:

One comment I made yesterday is, “the difference between Web 2.0 and Enterprise 2.0 is like the difference building a tunnel through rock and tunnel under water”.

That this is getting at is Web 2.0 takes work to build to get through the earth, but once built it can suffer from imperfections and still work well. The tunnel can crack and crumble a little, but still get used with diminished capacity. We can look at Facebook, which has a rather poor interface and still gets used. Twitter is another example of a Web 2.0 solution that has its structural deficiencies and outages, but it still used as well as still loved (their Fail Whale is on a t-shirt now and a badge of pride worn by loyal users).

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