Demetrius Madrigal and Bryan McClain have written about the characteristics of great user researchers. To quote: One of the best things about user research is that anyone can do it. On the other hand, it takes real commitment and a lot of personal development to do user research well. People commonly assume that research is [...]
Categorised under: Usability & user-centered design
Also tagged: user research
Jodie Moule gives examples of how to prime users before workshops, using a range of rich techniques. To quote: We first trialled this method in May 2007 for the redesign of an online education and training website. We decided to run design workshops as one of the initial stages in the process in order to [...]
Categorised under: Usability & user-centered design
Also tagged: user research, user-centred design
Patrick Kennedy provides a useful introduction on learning user research techniques. To quote: While I teach whole workshops on the subject of user research, in essence it really is very simple. User research is about understanding an audience; what they need, what they want, what they think, how they interact with other people, information and [...]
Categorised under: Usability & user-centered design
Also tagged: user research
Patrick Kennedy has posted a great summary of user research methods. To quote: There are many user research methods one can use, and there are even more variations and names for them. But regardless of what name they’re given, methods should be chosen that are suitable for the situation at hand.
Categorised under: Usability & user-centered design
Also tagged: user research, user-centred design
Staff and business areas often identify a need for collaboration tools, without knowing what the best solution would be. They may have some familiarity with a handful of tools, but not know how others work. As discussed in the earlier article Successful collaboration requires support, there needs to be a centralised team that supports collaboration [...]
Categorised under: Collaboration, Enterprise 2.0
Also tagged: Collaboration, governance, needs analysis, questions, user research