This future principle explores where intranets should be heading. Previous principles include act proactively, not just reactively, provide universal access and it's more than the intranet. They support two "future scenarios": starting a new job and driving the engine of change. Up to this point, the ...
Articles tagged: user experience
Podcast interview with Gerry Gaffney
The Step Two team have been very busy recently across every possible medium. Having been in the US for a week at KMWorld, I've fallen hopelessly behind in sharing all this. So this will be the first of a series of posts over the coming week that highlights our outputs... To ...
A method for quantifying user experience
Eric Reiss outlines a method for quantifying user experience. To quote: There are lots of complicated ways to work numbers, particularly when dealing with the subjective data that invariably lies at the heart of any discussion of user experience. But rather than putting together confusing formulae to present our research, ...
Intranets: defining IA and UX in the Enterprise-wide Information System (Part 1)
Patrick C. Walsh looks and information architecture, intranets and information management. To quote: In my view the EIS must consider all instances of information and knowledge transfer that take place within an organisation. This does not mean that it is possible to actually manage all transactions. For instance the tacit ...
User experience treasure map
Peter Morville has posted about a new User Experience Treasure Map, created in collaboration with Jeffery Callender. To quote: If you've made it this far, you deserve a reward. That's a lot of words about a lot of deliverables. And, that's the problem. It's hard to find the best trees ...
Selling UX
Daniel Szuc, Paul J. Sherman, and John S. Rhodes have written an article on selling user experience (UX) within organisations. To quote: At some point in your career, you’ll be called upon to sell UX to someone in your organization. You’ve probably already done it. Perhaps you’ll need to justify ...
