Yesterday I was honoured to give a presentation at the monthly meeting of intranet managers organised by NetJMC. These were some of the world's largest organisations, across a range of industries. There ...
Articles tagged: user experience
Don’t rely on vendors to meet your mobile enterprise needs
Mobile is hot, increasingly so within enterprises. This has been picked up by the major technology vendors, who are all scrambling to deliver mobile functionality, from mobile-friendly web interfaces to iPhone apps that connect to their systems. Despite their enthusiasm, I say: Don't rely on vendors to meet your mobile enterprise needs. Let's ...
UX myths
A new site has been launched, UX Myths, which aims to bust some of the misconceptions commonly heard about designing websites (and intranets). To quote: UX Myths collects the most frequent user experience design misconceptions and explains why they don't hold true. And you don't have to take our word ...
Planning your UX strategy
Renato Feijó has written an overall approach to UX strategy. To quote: A strategy is a set of coordinated, orchestrated, planned actions, or tactics, which will take you along a journey to reach a desired future state, over an established period of time. Design objectives are conditions or outcomes that ...
Future principle: put people at the centre
This future principle explores where intranets should be heading. Previous principles include act proactively, not just reactively, provide universal access and it's more than the intranet. They support two "future scenarios": starting a new job and driving the engine of change. Up to this point, the ...
Podcast interview with Gerry Gaffney
The Step Two team have been very busy recently across every possible medium. Having been in the US for a week at KMWorld, I've fallen hopelessly behind in sharing all this. So this will be the first of a series of posts over the coming week that highlights our outputs... To ...
A method for quantifying user experience
Eric Reiss outlines a method for quantifying user experience. To quote: There are lots of complicated ways to work numbers, particularly when dealing with the subjective data that invariably lies at the heart of any discussion of user experience. But rather than putting together confusing formulae to present our research, ...
Intranets: defining IA and UX in the Enterprise-wide Information System (Part 1)
Patrick C. Walsh looks and information architecture, intranets and information management. To quote: In my view the EIS must consider all instances of information and knowledge transfer that take place within an organisation. This does not mean that it is possible to actually manage all transactions. For instance the tacit ...
User experience treasure map
Peter Morville has posted about a new User Experience Treasure Map, created in collaboration with Jeffery Callender. To quote: If you've made it this far, you deserve a reward. That's a lot of words about a lot of deliverables. And, that's the problem. It's hard to find the best trees ...
Selling UX
Daniel Szuc, Paul J. Sherman, and John S. Rhodes have written an article on selling user experience (UX) within organisations. To quote: At some point in your career, you’ll be called upon to sell UX to someone in your organization. You’ve probably already done it. Perhaps you’ll need to justify ...
