“Helping staff do their jobs” is the primary purpose of most intranets. Yet this is only achieved when staff can quickly and easily find what they need on the intranet. And too often, this isn’t the case. Staff frustration with the current intranet is a major trigger for a redesign, particularly when the intranet has [...]
Categorised under: Intranets, SharePoint, Usability & user-centered design
Also tagged: adoption, design, Intranets, user experience, user-centred design
‘I can’t find what I am looking for’ is one of the most common complains staff make about intranet content. Contributing to this issue is poor search, and poorly named or simply missing material. However, most often, the issue comes down to poor site structure and a lack of good information sign-posting. Developing navigation to [...]
Categorised under: Intranets, Usability & user-centered design
Also tagged: Information architecture, Intranets, tree testing, usability, user-centred design
Card sorting is a common technique within user-centred design (UCD) methodologies. It’s also an activity that can polarise opinions; people either believe in it, or think it’s a waste of time. There are many articles and blog posts out there that measure the value of this UCD technique. This article focuses on a more specific [...]
Categorised under: Intranets, Usability & user-centered design
Also tagged: card sorting, Intranets, ucd, usability, user-centred design
We’ve been working on this all year, so I’m pleased to be able to finally announce that Designing intranets: creating sites that work is now available for purchase globally. With four times the content of our last book, What every intranet team should know, this is the definitive textbook for intranet teams planning to design [...]
Categorised under: Intranets, James' articles
Also tagged: book, design, Intranets, usability, user-centred design
Jodie Moule gives examples of how to prime users before workshops, using a range of rich techniques. To quote: We first trialled this method in May 2007 for the redesign of an online education and training website. We decided to run design workshops as one of the initial stages in the process in order to [...]
Categorised under: Usability & user-centered design
Also tagged: user research, user-centred design