'I can't find what I am looking for' is one of the most common complains staff make about intranet content. Contributing to this issue is poor search, and poorly named or simply missing material. However, most often, the issue comes down to poor site structure and a lack of good ...
Articles tagged: user-centred design
Card sorting: online versus offline
Card sorting is a common technique within user-centred design (UCD) methodologies. It's also an activity that can polarise opinions; people either believe in it, or think it's a waste of time. There are many articles and blog posts out there that measure the value of this UCD technique. This article ...
Global launch of Designing intranets: creating sites that work
We've been working on this all year, so I'm pleased to be able to finally announce that Designing intranets: creating sites that work is now available for purchase globally. With four times the content of our last book, What every intranet team should know, this is ...
Not to prime, is a crime!
Jodie Moule gives examples of how to prime users before workshops, using a range of rich techniques. To quote: We first trialled this method in May 2007 for the redesign of an online education and training website. We decided to run design workshops as one of the initial stages ...
First workshop of the year: Intranet Design + Redesign (Sydney, March 25)
Deliver a best practice intranet that is intuitive and usable for staff If the intranet isn’t easy to use, there’s little point in having one! To design (or redesign) an intranet, we need to put ...
A summary of user research methods
Patrick Kennedy has posted a great summary of user research methods. To quote: There are many user research methods one can use, and there are even more variations and names for them. But regardless of what name they’re given, methods should be chosen that are suitable for the situation at ...
A day on intranet design with Victorian councils
Last Friday I spent the day in Melbourne, running an Intranet Design + Redesign workshop for local councils. The in-house workshop was organised by one council, and with other councils invited to join the session. We ended up with about 24 people in the room representing 15 different councils ...
The collaborative intranet: involving users in intranet designs
Patrick C. Walsh writes about directly involving staff in redesigning the intranet. To quote: So let’s imagine that we’re in the process of designing or re-designing an intranet. We’ve done all our user research and now its that scary time when you have to somehow turn the research into design ...
What is an experience strategy?
Steve Baty answers the question: what is an experience strategy? To quote: We often discuss the need for us to be designing for an experience. And we talk about the importance of experience design - and design generally - playing a strategic role in business decisions. But we’re less forthcoming ...
Real or imaginary: the effectiveness of using personas in product design
Frank Long has published a research paper on the effectiveness of personas. To quote: The use of personas as a method for communicating user requirements in collaborative design environments is well established. However, very little research has been conducted to quantify the benefits of using this technique. The aim of ...
