As budgets get tighter, organisations are looking for more efficient ways to train their staff. Intranets teams and authors are no exception. While many will jump to the online training option, this doesn’t necessarily work for all topics and all audiences. Training must cater as much as possible to different learning styles and author experience [...]
Categorised under: Content management, Intranets
Also tagged: authoring, governance, Intranets, training
The credibility of any intranet is dependent on content. Content that is created, published and maintained by many different people across the organisation. This frees up the intranet team to focus on the big picture, but they still have a key role in teaching staff on how to deliver effective content. Depending on the skills [...]
Categorised under: Content management, Intranets
Also tagged: authoring, Intranets, publishing, training
Managing and improving an intranet is no small task, but it is still only half the story. Even before new features go live, there needs to be extensive change management, communications and support. This support must encompass content owners and authors, who are confronted by a new site structure and the requirement to deliver better [...]
Categorised under: Content management, Intranets
Also tagged: authoring, governance, government, Intranets, publishing, support, training
Jeni Cram has written on the the value of drop-in labs when launching a new CMS. To quote: Drop-in labs are a great way to make the rollout process smoother. A drop-in lab is simply a set time where you invite users to a working session with staff on hand to help. Not only will [...]
Categorised under: Content management
Also tagged: content management systems, training, usability
Mark Morrell outlines the training for intranet publishers that BT mandates. To quote: All publishers of formal content in BT must do the basic training courses before they can publish formal content on our intranet. Each course takes about 30 minutes to complete on-line and should be repeated every two years.
Categorised under: Intranets