Post 1 of 10. This is the first of a series of blog posts giving more insight into this year’s Intranet Innovation Award winners.

Workflow inbox and more
CRS Australia (Australia)

CRS Australia provides vocational rehabilitation services and assistance for people with disabilities, injuries or health conditions.

The CRS intranet, CRSNet, is a central channel for this dispersed organisation, and is tightly integrated with SAP. It provides detailed information and advanced functionality for staff and managers, wrapped within a seamless user experience. For CRS Australia employees, CRSNet is designed to be the single online operating environment.

It is the integration with SAP that is so remarkable (and unusual). It allows a range of powerful features to be delivered, including:

• CRSNet workflow (top-right in the screenshot above) provides a single task interface for common managerial tasks in SAP, as well as thirteen other intranet-based application. Updated in real-time, this gives a seamless mechanism to track and complete tasks.
• Managers dashboard that integrates with financial information in SAP to provide key KPIs as easy-to-read graphical displays. These are presented at the top of the homepage for relevant managers, ensuring they are always in mind.
• Powerful staff directory that uses HR information in SAP to automatically display staff holidays, public holidays and figures for management. At a glance, a manager can see when their team is available, and this information is always up to date.

Integrating with SAP eliminates duplicated information management, and eliminates much of the need for staff to manually update details. SAP as the back end, intranet as the front end, this is something that every organisation should be doing, but few are (as yet).

(For full details, obtain a copy of the Intranet Innovations 2009 report.)