This week I ran my new enterprise mobility workshop in Australia for the first time. We had a great group of participants, and there were some intense discussions about this rapidly evolving space. In addition to looking at what the early adopters have already done, we worked through the practicalities of what to deliver, who [...]
Categorised under: Enterprise 2.0, Intranets, Mobile
Also tagged: enterprise, mobile, needs analysis, research
Intranet professionals often ask questions of their peers in the hope that the experience of others can provide a starting point for planning and inspiration. Common questions For those new to intranets there is certainly immediate value in exploring the most valuable core intranet tools such as great people directories, easy to find support services [...]
Categorised under: Intranets
Also tagged: innovation, Intranets, research
Successful intranets are delivered on the back of an in-depth understanding of staff needs and issues. This involves getting out from behind the desk and spending time with operational and frontline staff. The earlier article Conducting intranet needs analysis outlined a structured approach to conducting user research to improve intranets. A range of approaches can [...]
Categorised under: Intranets, James' articles, Knowledge management, Usability & user-centered design
Also tagged: interviews, Intranets, research
How do you address the needs of staff that work in a different city, state or country? Visiting each of these offices may not always be practical. Therefore different techniques need to be employed to conduct research and gather information about their needs. Principles The same principles apply as for face-to-face interviews: involve a representative [...]
Categorised under: Intranets, Usability & user-centered design
Also tagged: diaries, interviews, Intranets, needs analysis, research