Following on from Rebecca Rodger's article Helping intranet authors write quality content that was published yesterday, it's worth highlighting that Rebecca runs in-house "writing for the intranet" courses throughout Australia. Writing for the intranet Good quality intranet content is integral to the success of an intranet. These full day hands-on writing ...
Articles tagged: publishing
Helping intranet authors write quality content
p>One of the keys to a successful intranet is high quality, well written content, making it both useful and usable. Writing for the online medium is different from writing for paper. Staff typically scan a web page to determine if the information is relevant to them, and content has to ...
Educating authors using a drop in centre
The credibility of any intranet is dependent on content. Content that is created, published and maintained by many different people across the organisation. This frees up the intranet team to focus on the big picture, but they still have a key role in teaching staff on how to deliver effective ...
Case study: Providing comprehensive support for a public sector intranet
Managing and improving an intranet is no small task, but it is still only half the story. Even before new features go live, there needs to be extensive change management, communications and support. This support must encompass content owners and authors, who are confronted by a new site structure and the ...
How to get quality intranet content
Mark Morrell writes about how to get quality content on intranets. To quote: We have a tool which checks content every day and informs publishers 4 weeks before the review date expires to review and update or remove the content. Failure to do this results in the content being ...
Structuring three types of content
The fundamental goal of developing a new structure for an intranet is to produce something that works well for staff. As discussed in the earlier article Escaping the organisation chart on your intranet, this often means getting away from a navigation structure that mirrors content ownership. Experience has shown that ...
Try a self-managed intranet
Mark Morrell has written about following a decentralised publishing model for intranets. To quote: So who is responsible for publishing, reviewing, updating and removing content? “You!” is the answer to any publisher in BT. There is NO central publishing team to do this on behalf of anyone.
We don’t do workflow
Mark Tilbury explains why his intranet doesn't use workflow. To quote: Content comes in different shapes and context. Some needs 'locking-down', other content is 'open', while elements develop as it is pushed, modified and enhanced. There is not a 'one solution' fits all process flow within each stream, nor within ...
7 principles for decentralized publishing
Jane McConnell has published 7 principles for decentralized publishing. To quote: Define the level according to the "natural business role". Publishing on the intranet must be part of normal business procedures. Whoever is responsible for the accuracy of a specific content should also be responsible for that content on the ...
Five intranet publishing models
Intranets can grow to be thousands, tens of thousands or millions of pages in size. With content as far as the eye can see, the challenge is to keep it up to date, accurate and useful. Sitting behind this huge volume of content are a wide range of approaches to creating ...
