We’re at the UX Australia conference this week, and it’s a great event. One of the key themes from day one is the need for empathy and compassion for users, and the importance of spending time in their world. When the majority of speakers (and participants) talk about “users”, they typically mean “customers”, the people [...]
Categorised under: Intranets
Also tagged: Intranets, needs analysis, staff
This week I ran my new enterprise mobility workshop in Australia for the first time. We had a great group of participants, and there were some intense discussions about this rapidly evolving space. In addition to looking at what the early adopters have already done, we worked through the practicalities of what to deliver, who [...]
Categorised under: Enterprise 2.0, Intranets, Mobile
Also tagged: enterprise, mobile, needs analysis, research
Diagram created by Giant Ant For many years now, we’ve highlighted the importance of understanding staff needs when designing or redesigning an intranet. This needs to be structured research (as outlined in the article Conducting intranet needs analysis), going beyond just “asking staff what they want”. When it comes to enterprise mobile solutions, it’s doubly [...]
Categorised under: Digital workplace, Enterprise 2.0, Intranets, Mobile
Also tagged: digital workplace, enterprise, field research, mobile, needs analysis
“If we gave you a team site, would it be useful to you?” We’ve said before that the breadth of SharePoint is both its strength and weakness. Intranet and project teams now have a powerful new tool to help the organisation work better, but what features to deploy? The classic technology-centric approach is to talk [...]
Categorised under: Intranets, SharePoint
Also tagged: Intranets, needs analysis, scope, SharePoint, strategy
Organisations, like people, are often successful because of their strengths. These strengths may sometimes also have a shadow side. Understanding that within these shadows lie openings for the intranet team, provides win-win opportunities for all concerned. Consider the case of a medium-sized heavy industry organisation, where much of the workforce are electrical and mechanical trades-people [...]
Categorised under: Intranets
Also tagged: engineers, frontline, Intranets, needs analysis