Martin White shares details of an intranet case study from Malaysia that quantifies intranet benefits. To quote: The authors used a sample base of around 150 managers to try to establish what the reasons for intranet user acceptance might be, using some classic user acceptance models. The paper is exceptionally ...
Articles tagged: metrics
6 ways to measure effectiveness of news on your intranet
Nancy Goebel has written a great post on measuring the effectiveness of intranet news. To quote: Below is a short list of the KPIs that I put together for them on the basis that their home page functions very much as a digital newspaper. These KPIs are intended to provide ...
Measuring the effectiveness of intranet teams
Intranet teams are responsible for creating an intranet that is a useful business tool, flexible enough to meet changing business needs, easy to use and trusted by staff. In doing this, teams also need to assess how effectively they work. In a previous article we explained How intranet teams should ...
Intranet metrics: which indicators?
Jane McConnell has written about intranet metrics, drawing on her global survey results. To quote: What follows is an extract of 2 pages from the report, pages 96 for adoption indicators and page 102 for core business indicators. Note that the number (n =) at the bottom left of each ...
Planning to demonstrate success
Intranet teams are often expected to justify the work that they do, whether to protect current intranet resources, or to gain support for new projects and improvements. This leads to the requirement for an intranet business case, ideally with clear measures that quantify the value of the intranet and the benefits ...
Will intranets become scientific?
Jane McConnell asks: will intranets become scientific? To quote: Studies done by different organizations, in different parts of the world, with different populations and very different survey strategies are finding similar results. I wrote about how JMC and Nielsen Norman found the same figure when looking at intranet resources: Size ...
Writing usability requirements and metrics
Janet M. Six has written an article on writing usability requirements and metrics. To quote: I think we overemphasize metrics when it comes to usability. They often introduce problems in terms of the validity and reliability of the data. First, ask whether a metric is a valid measure of usability. ...
How to manage an intranet
Gerry McGovern has just reignited the debate on the "time saving" metric for intranets. To quote: Let’s say that Organization A has 30,000 employees. Let’s say each employee does a particular task on average 50 times a year. Let’s say it takes 10 minutes longer than it should because it’s ...
Justifying your knowledge management programme
Matt Moore has written a whitepaper on justifying your knowledge management programme. To quote: If you are running a knowledge management programme then you know that you do good work. Whether it is involves communities of practice, learning from projects and operational activities, or documenting organisation knowledge in a myriad ...
Intranets: measuring before and after
Intranets aren't owed a living, and we must demonstrate their value if we're to get the resources and support we need. As the technology landscape changes, this will become more important, not less. We've been talking about this for a while now. I recently argued that "minutes saved" on the ...
The importance of metrics
Allen Huish has written a timely post about the importance of metrics. To quote: I met up with some intranet managers the other day and there was a lot of talk of metrics. How many page views, how many users, who had clicked what and so on. The conversation swiftly turned ...
25 reasons why saving time on your intranet is a bad metric
We've all heard the argument: if we can save staff 2 minutes a day looking for information on the intranet, we can multiply this out by the number of staff and the days in the year to get a huge productivity benefit. This can then be used to justify the ...
