Martin White shares details of an intranet case study from Malaysia that quantifies intranet benefits. To quote: The authors used a sample base of around 150 managers to try to establish what the reasons for intranet user acceptance might be, using some classic user acceptance models. The paper is exceptionally well written, and is one [...]
Categorised under: Intranets, Metrics & ROI
Nancy Goebel has written a great post on measuring the effectiveness of intranet news. To quote: Below is a short list of the KPIs that I put together for them on the basis that their home page functions very much as a digital newspaper. These KPIs are intended to provide an indicative view of quality [...]
Categorised under: Intranets, Metrics & ROI
Also tagged: communications, Intranets, measures, metrics, news
Intranet teams are responsible for creating an intranet that is a useful business tool, flexible enough to meet changing business needs, easy to use and trusted by staff. In doing this, teams also need to assess how effectively they work. In a previous article we explained How intranet teams should spend their time. This article [...]
Categorised under: Intranets, Metrics & ROI
Also tagged: governance, intranet teams, Intranets, measures, metrics
Jane McConnell has written about intranet metrics, drawing on her global survey results. To quote: What follows is an extract of 2 pages from the report, pages 96 for adoption indicators and page 102 for core business indicators. Note that the number (n =) at the bottom left of each chart shows how many participants [...]
Categorised under: Intranets, Metrics & ROI
Intranet teams are often expected to justify the work that they do, whether to protect current intranet resources, or to gain support for new projects and improvements. This leads to the requirement for an intranet business case, ideally with clear measures that quantify the value of the intranet and the benefits it delivers. In tough [...]
Categorised under: Intranets, James' articles, Metrics & ROI
Also tagged: business cases, Intranets, measures, metrics, strategy