Patrick c Walsh has written about using elevator interviews to uncover intranet needs and issues. To quote: Want to get some fast feedback on your intranet but both time and resources are very limited? Try the user research version of the elevator pitch – the elevator interview.
Articles tagged: interviews
Use good interview techniques
Successful intranets are delivered on the back of an in-depth understanding of staff needs and issues. This involves getting out from behind the desk and spending time with operational and frontline staff. The earlier article Conducting intranet needs analysis outlined a structured approach to conducting user research to improve intranets. A ...
Needs analysis from a distance
How do you address the needs of staff that work in a different city, state or country? Visiting each of these offices may not always be practical. Therefore different techniques need to be employed to conduct research and gather information about their needs. Principles The same principles apply as for face-to-face interviews: involve a ...
