Ross Dawson shares 8 principles for piloting enterprise 2.0. To quote: Pilots often establish the tone for how broader initiatives are received across the organization. Stories – both positive and negative – about the success of pilots often filter out very widely. A successful pilot can easily take a life ...
Articles tagged: Enterprise 2.0
Future principle: put people at the centre
This future principle explores where intranets should be heading. Previous principles include act proactively, not just reactively, provide universal access and it's more than the intranet. They support two "future scenarios": starting a new job and driving the engine of change. Up to this point, the ...
Video interview with Sabre on their online social tools
Sabre Holdings is one of the largest travel services businesses in the world, quietly connecting travel agents with airlines, as well as running major sites such as Travelocity. Sabre Town, their enterprise social space, provides a ...
Video interview with NYK on wiki-based intranet news
NYK is one of the world's largest shipping and transport firms, with 770 major ships sailing the oceans. In an incredibly competitive market, it is vital to quickly respond to industry changes and competitor moves. To facilitate ...
The culture of collaboration and what it means for your intranet
Maish Nichani writes about the culture of collaboration, and its relevance when planning projects. To quote: Many organisations are waking up to the fact that collaboration is a key piece of the intranet puzzle. I have spoken to many such people in charge of collaboration in their organisations and what ...
Participation vs. adoption
Christy Schoon writes about the difference between participation and adoption when it comes to enterprise 2.0. To quote: These days in the Enterprise 2.0 world everyone talks about adoption. Adoption is important if you are going to see business results (more to come in future blog post about adoption ...
Get ready for intranet 3.0
Sarah Bates writes about the concept of intranet 3.0. To quote: It seems that intranets--and the related online communities within them--are being viewed by senior management as drivers of efficiency and productivity, and as "cultural glue," during turbulent times. Let's get rid of the people handling travel booking and automate ...
I’m going to start talking about the future, and I need your help
Our unwavering efforts over the last 7+ years have been focused on helping teams deliver better intranets. This has all been about "today", and what we can do to make intranets work better. This has involved uncovering successes (and failures) from across the globe, and distilling these into best ...
Gold winner: Sabre (USA)
[caption id="attachment_3888" align="alignnone" width="600" caption="Sabre Town is social networking for the enterprise, an in-house developed, Facebook-style platform that's led to quantifiable savings for the company. Screenshot courtesy of Sabre."] Post 4 of 10 in a series of blog posts giving more insight ...
Gold winner: IDEO (USA)
[caption id="attachment_3877" align="alignnone" width="600" caption="Rich people profiles, including projects and availability. Screenshot courtesy of IDEO."][/caption] Post 2 of 10 of a series of blog posts giving more insight into this year’s Intranet ...
An accountant’s advice in making the business case for enterprise 2.0
Bill Ives highlights a report on creating a business case for web 2.0 and enterprise 2.0. To quote: While measuring return on investment on many enterprise 2.0 initiatives can be difficult, it is also very useful for a variety of reasons. The business case should ensure that the success ...
Social intranets as the new talent management system
Sean R. Nicholson raises the idea of social intranets as the new talent management system. To quote: As Social Intranets are becoming more commonplace, however, a unique phenomena is occurring. Employees are sharing their previous experiences, subject knowledge, and expertise with fellow employees, management, and executives each day, providing a ...
Five key topics to be discussed for a Enterprise 2.0 strategy
Enterprise2Open write about 5 key topics to be discussed for a Enterprise 2.0 strategy. To quote: As we are talking about a new way of operational structure within Enterprise 2.0 activities we also have to have a look at the organizational structure. While the traditional organizational structure is based on ...
The nonsense of Enterprise 2.0
James Dellow has written a piece on the nonsense of Enterprise 2.0, pulling together a range of discussions on the topic. To quote: The nonsense paper was interesting because it helped to reveal some truth about why information management projects dressed up as knowledge management often failed to live up ...
Surveying the enteprise 2.0 landscape
Andrew McAfee writes about a recent survey into web 2.0 and enterprise 2.0. To quote: Internal uses are more popular and powerful than external ones. Adoption rates were highest for internal uses than either customer or partner one. Across all industries and geographies, the percentage of adopters reporting measurable benefits ...
Implementing enterprise micro-messaging with yammer at Océ
Bill Ives reports on the use of Yammer at Océ. To quote: The low barrier to entry helped expand the number of users. The intuitive and attractive interface also helped. Samuel said that there were only about 15 to 20 people using Twitter in the company when he introduced Yammer. ...
Enterprises should live in a mobile world
Mobile devices have changed radically. In just the last two years new devices, such as the iPhone and modern Blackberries, have transformed the ability to access the net. Gone is clunky WAP, in is an amazing user experience away from the desk. Have enterprises taken advantage of this? In this year's ...
Mitigating enterprise collaboration risks
There are many perceived and actual risks when collaboration tools are introduced within organisations. This table lists some of the key risks, and outlines options for mitigating or eliminating them. (Thanks to the participants of our 'Succeeding at collaboration' workshops for their input on this list.) RiskOptions for mitigating the risk Inappropriate ...
The five forces of enterprise 2.0 adoption
Michael Indinopulos has written about five forces of enterprise 2.0 adoption, drawing a line between the "Kumbaya Crowd" and the "Gordon Gecko Group". To quote: The Kumbaya Crowd and the Gecko Group share a common picture of what motivates individuals. They both think it's all about maximizing personal profit. The ...
Cutting through the hype of social media
When discussing intranets and related enterprise-level software, it’s easy to get caught up in the technology. There are many features and components, so much whizz-bang functionality. It can be difficult to stay on target and focus on a piece of technology that will simply do a job that needs doing, ...
FOI and implications for collaborative, crowd sourced environments
Matt Hodgson explores FOI implications for collaborative tools within government agencies. To quote: I heard a story recently about a boss who was afraid to use a wiki, even inside the walls, because it didn’t fall under the strict editorial control processes normally required for their conventional paper documents or ...
Will social media kill off the intranet in years to come?
James Bennett has written an extensive article on the impact of social tools on intranet-based communication. To quote: The intranet currently forms an integral part of the internal communication strategy in most organizations as an information provider and collaboration tool. But social media also allows collaboration, dialogue, documentation and much ...
Insights from the e20 challenges at J&J
Abigail Lewis-Bowen has written about her experiences of enterprise 2.0 at Johnson & Johnson. To quote: Coach Leaders ahead of time about the essence of communicating with these tools: praise the good, ignore the bad, be prepared to accept criticism, and never come across as critical or negative. Doing so ...
Why businesses don’t collaborate – new research report
Stewart Mader has published some research into why businesses don’t collaborate. To quote: Many businesses think they collaborate. But content professionals today are tugged in multiple directions, and expected to multi-task their way through an increasing amount of work with the help of software tools designed to make them more ...
When it comes to enterprise 2.0, every vendor wants to own the user
Interest in enterprise 2.0 and collaboration remains high within organisations, despite the economic downturn. The range of tools in the marketplace is growing, and capabilities are improving. So far, all good. The challenge is, however, to work out where to fit these tools in the enterprise landscape. Most organisations have a ...
JetBlue’s test group helps enterprise wiki adoption
Stewart Mader writes about a case study of wiki use in JetBlue. To quote: The software selected provided a vehicle for JetBlue faculty to talk to one another, not just about process improvements in learning & development, but also to share photos from family vacations, weddings and birthdays. The thinking ...
Use enterprise context to enhance, not control
Nathan Wallace writes about context and control, in relation to enterprise 2.0. To quote: Enterprises are rich in both context and control, while new social media sites start completely flat and without either. By embracing and extending our strengths, enterprises can take a shorter journey to successful and mature social ...
A case study of enterprise wiki usage
Matthew C. Clarke has published an extensive enterprise wiki case study, covering the work done at CorVu. To quote: CorVu produces software that assists other enterprises to implement their strategy and to track their performance against that strategy over time. CorVu has a variety of channels for making its internal ...
A curious case of enterprise 2.0
Yuri Alkin writes about the confusion surrounding enterprise 2.0. To quote: Although 2.0 memes are everywhere, hardly any of them have generated as much controversy as Enterprise 2.0 (a.k.a. E2.0). Introduced by Andrew McAfee in 2006 and later expanded by others, the term seemed to be a slam dunk for ...
Steps to a good intranet wiki/blog
Mark Morrell has written a post on 5 simple steps to a good intranet wiki/blog. To quote: While talking to people after presenting ‘Adding value to your intranet - Intranet governance at BT‘ at Intranätdagarna 2009 in Stockholm last week it made me realise some simple steps could help an ...
Enterprise 2.0, version 2.0
Andrew McAfee has written a post on enterprise 2.0, version 2.0. To quote: I’m not satisfied with my earlier definition of Enterprise 2.0, so let’s propose a refinement (I’m sorry if this feels a bit pedantic, but clear constructs are important to academics):
Being social at work: which communications model to adopt for the enterprise?
Matthew Hodgson has written a post on communications models for enterprise 2.0. To quote: Web 2.0 technology presents the modern organisation with a plethora of means for communicating new information to staff. While some of us are now running to install wikis and blogs as a vehicle to achieve enterprise ...
10 DOs and DONTs of organizational change
Ross Dawson has posted 10 do's and dont's for organisational change. To quote: 3. Select and discover pilots Pilots are the instrument of experimentation, of trying new things within safe boundaries. Choose what new things you want to try and how to go about it, so you find out what works ...
The differences between web 2.0 and enterprise 2.0
Andrew Mcafee discusses the differences between web 2.0 and enterprise 2.0, and where his research is focusing. [Thanks to George Dearing.]
Visualization: Wikis in the enterprise
Ross Dawson posts a nice visualisation of wikis in the enterprise. To quote: Today we are continuing our series of visual representations of social media tools inside organizations, taken from our Implementing Enterprise 2.0 report. The diagram below was used in the chapter on wikis in the enterprise, to ...
Determining the ROI of enterprise 2.0
Dion Hinchliffe writes about the ROI of enterprise 2.0, to quote: Despite recent statistics showing that Enterprise 2.0 tools have spread to about a third of businesses globally, there remain ongoing questions being asked in the enterprise software community about the real returns that they provide to Many IT solutions ...
Enterprise web vs consumer web [2.0]: top six differences
Jeremy Chone talks about the differences between enterprise 2.0 and web 2.0. To quote: Although there is evidence that the two styles will converge in the future, enterprise and consumer Web architecture and technology are quite different today. If one talks to an enterprise application architect, he or she will ...
Integrating social tools with the EUMETSAT intranet
In 2008, the European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT) won a commendation in the Intranet Innovation Awards. Their AJAX-based ‘Intranet Newsflash’ delivered quick bulletins of news and critical messages to users, regardless of the page on display. EUMETSAT’S intranet innovation doesn’t end there, however. A wiki for new ...
Reversing the enterprise 2.0 pricing model
ReadWriteWeb has written about enterprise 2.0 pricing models. To quote: Volume-discount pricing structures are simple, tried, and true. So, why aren't they efficient? The reason is because of where returns on investment (ROIs) are located. Enterprise social computing offerings provide increasing marginal productivity as they scale, at both the individual ...
What would you put in corporate Twitter usage guidelines?
Martin Belam asks: what would you put in corporate Twitter usage guidelines? To quote: When blogging became a popular activity for both employees and employers, it wasn't long before companies were formulating corporate blogging policies. As Twitter grows and grows, and can't seem to keep out of the UK media ...
Battling ECM and E2.0
Alan Pelz-Sharpe has written a post about the conflict between ECM and Enterprise 2.0. To quote: For the past year or so there seems to have been a battlefield of sorts emerging between proponents of social networking and all things E2.0 and the more "traditional" proponents of ECM. The difference ...
Wiki myths, wiki reality
Dorthe R. Jespersen has written an articles on wiki myths, wiki reality. To quote: Although wikis have gained substantially in popularity since they first appeared some ten years ago, many enterprises still begin their wiki projects with unrealistic expectations. While researching the impact of wikis during recent work on the ...
Intranet 2.0 Q&A
Toby Ward has published a Q&A on "intranet 2.0", based on a webinar he presented. To quote: Q—What is the average cost for web 2.0 implementation? A—Total cost varies from free for open-source licensed solutions such as MediaWiki or WordPress (not including internal “brown dollars” for internal IT hours and support), ...
Social computing behind the firewall – best buy’s video case study
George Dearing has posted a link to a video case study of Blue Shirt Nation, the social networking initiative at Best Buy in the US. To quote: With all the talk about the inability to show demonstrable ROI in social computing, it’s refreshing to see a company lay out the ...
Enterprise 2.0 Executive Forum 2009
Ross Dawson of the Future Exploration Network organises truly excellent events, and the next one will be the Enterprise 2.0 Executive Forum 2009, to be held in Sydney on 24 February. To quote: The Enterprise 2.0 Executive Forum is a deeply practical day for executives who want to harness social ...
Three considerations for enterprise 2.0
Continuing my discussions about practical approaches to enterprise 2.0, I've been observing and thinking about a range of adoption patterns. Like any new technology, there are many successes, and at least as many failures. For organisations looking to benefit from enterprise 2.0, we obviously want successes. From where I stand, ...
Enterprise 2.0 – Identify problem. Determine solution. Then tools
Stephen Collins has written a post on enterprise 2.0 implementation, rounding up a number of posts including mine, and then adding his own excellent thinking. To quote: Done right, introducing Enterprise 2.0 to your organisation can be a massive positive step - but it must be done right. Successful implementations ...
Enterprise 2.0 vendors need to get more serious about mobile
Jevon MacDonald writes that enterprise 2.0 vendors need to get more serious about mobile. To quote: The truth is that the most successful Enterprise 2.0 applications will focus heavily on mobile and will take in to consideration the considerably different use cases related to how different functions use mobile devices.
Juice and Jitter
Nathan Wallace, following on from winning an Intranet Innovation Award this year, has generously shared more information on his work: Juice: An innovative and user-centric approach to IT equipment and new starters. Jitter: Experimenting with microblogging in the enterprise. (You can also see a video interview with Nathan, talking ...
Time for a reality check
Richard Dennison writes about the need for a reality check on social media tools. To quote: I’m reading an increasing amount of stuff taking swipes at social media along the lines of … it was all just hype … it’s not delivering what it promised etc. I guess it was ...
Implementing enterprise 2.0 in the real world
Now that the hype of enterprise 2.0 is starting to settle, it's clear that there are many valuable approaches that can (and should) be put into practice. Intranet and information managers are busy, however, pulled in many directions by different stakeholders. Resources are limited, and senior management visibility is often low. ...
2007 to 2008 social technographic data indicates increase In adoption
Jeremiah Owyang reports on the recent Social Technographic survey from Forrester, looking at behaviour amongst the US general population. To quote: He points out that inactives (people that cannot be reached through social technologies) has reduced from 44% to 25%. This means that three fourths of the US online users ...
Context is everything with intranet content
Richard Dennison discusses how to incorporate user-generated content into an intranet. To quote: One of the things that I can’t tell people enough when talking about user generated content in an enterprise setting is that users MUST understand the context of the information they are consuming. For example, they must ...
Why web 2.0 doesn’t work in the enterprise (yet)
Allen Huish looks at why web 2.0 doesn't work in the enterprise (yet). To quote: 1. Not enough people in your company understand it You would not believe the number of people who I meet who don't know what a blog is, haven't tried facebook, or used a wiki (although I'd ...
Enterprise software: focus on user adoption, not features
Jason Rothbart has recommended that enterprise projects focus on user adoption, not features. To quote: Effective user adoption is the absolute best predictor of enterprise software success. That was one of the key takeaways for me from the OpenAir User Conference this week. According to a study done by the Sand ...
Micro-blogging in the enterprise: an idea whose time has come?
Ross Dawson asks whether the time has come for micro-blogging in the enterprise. To quote: So something like Twitter combines elements of the best of both worlds. It’s like email in that it’s broadcast, though you choose who you receive messages from, and you don’t need to read everything. You ...
The business case for Enterprise 2.0
Oscar Berg has written about the business case for Enterprise 2.0. To quote: Travel (and environmental) costs will decrease as a lot of face-to-face meetings can be replaced with virtual meetings Efficiency and productivity will increase as we get faster access to the information we need to carry out our tasks ...
Should knowledge workers have enterprise 2.0 ratings?
Andrew McAfee asks: should knowledge workers have enterprise 2.0 ratings? To quote: So one approach would be to graph where everyone stands within the organization along six dimensions: authoring, editing, interacting, tagging, uploading, and positive feedback. A simple radar graph would instantly show were an individual is on each, based ...
What intranet CMS’s can learn from wikis
The "Wiki Way" is getting some traction at the moment, and it's often positioned as the replacement for "old fashioned" methods of publishing. In particular, wiki advocates target the limitations and failures of web content management systems, the tools most often used to publish and manage corporate intranets. Now, wikis are ...
“My sites”: do they work?
"My sites" is a concept coming very much into vogue at present, driven by the adoption of SharePoint and a range of other intranet and enterprise 2.0 platforms. The idea is to give each person within the organisation a place to publish their identity, share their links and collect together ...
Achieving effective Enterprise 2.0
Martin White has written an article on achieving effective Enterprise 2.0. To quote: There is a lot of interest at the present time in the role that Enterprise 2.0 web applications can play in enhancing business performance. A recent global survey by McKinsey indicated that after an initial period of ...
Wikis Not Word! Gaining adoption through psychological warfare
Seth Gottleib has written an unusual post on building wiki adoption through psychological warfare. To quote: Your company has a perfectly good wiki but your (otherwise intelligent) co-workers insist on emailing you Microsoft Word documents to review. Your gentle guidance has been ignored. Your snarky comments have been equally ineffective. ...
Intranet 2.0: the need for ‘lean intranets’
Patrick C. Walsh has written an interesting post on the idea of lean intranets. To quote: I think that a lot of senior managers are sceptical of Intranet 2.0 because Intranet 1.0 in many organisations is not providing the goods. Perhaps a new way of thinking about intranets is required. ...
Enterprise social Software technology
Tony Byrne has written about enterprise social software, from an analyst perspective. To quote: While agreement around the core concepts of "social software" has remained elusive, the underlying phenomenon is quite real. To date, industry analysts have quite properly focused on the cultural and organizational aspects of social software technologies ...
Enterprise 2.0: the nature of the firm
ReadWriteWeb have written about enterprise 2.0 and changes to organisations. To quote: Enterprises are all about secrecy, structure and control. Social Media is exactly the opposite. Secrecy, structure and control have served real needs for a long time, they work. When the irresistible force of social media hits the immovable ...
Tale of two tunnels: web 2.0 and enterprise 2.0
Thomas Vander Wal has written a post comparing web 2.0 and enterprise 2.0. To quote: One comment I made yesterday is, "the difference between Web 2.0 and Enterprise 2.0 is like the difference building a tunnel through rock and tunnel under water". That this is getting at is Web 2.0 takes ...
Employee social networking at Sabre
Toby Ward has published a case study on employee social networking at Sabre. To quote: The results have been spectacular: 60% of questions are answered within one hour (one hour!); each question receives an average of 9 responses (9 responses!). The system has already led to more than $150,000 in ...
Intranet 2.0 survey
Prescient Digital Media are running a survey on intranets 2.0, looking at adoption and plans. To quote: In response to customer and market demand for a detailed analysis of Intranet 2.0 tools (Web 2.0 tools used on the corporate intranet) used, considered and deployed by global organizations, Prescient is preparing ...
Triangles of information delivery
This diagram captures some of my evolving thinking on intranets, information management and enterprise 2.0. It outlines three scenarios: Scenario A This is the "now" scenario, typical of most intranets and information management strategies. Information is mostly published at the corporate ...
Intranets can’t just be about conversations
Alex Manchester argues that intranets can't just be about conversations. To quote: Intranets can be fantastic connectors for employees. I mean, let's break the word down: intra (inside) net (network). To use them solely as top down information dumping grounds, as inferred above, is a waste and a misuse. I ...
