How do you address the needs of staff that work in a different city, state or country? Visiting each of these offices may not always be practical. Therefore different techniques need to be employed to conduct research and gather information about their needs. Principles The same principles apply as for face-to-face interviews: involve a representative [...]
Categorised under: Intranets, Usability & user-centered design
Also tagged: diaries, interviews, Intranets, needs analysis, research