Some time back, we worked for a large government agency. Their intranet was terrible, a huge collection of separate sites dating back over a decade. New sites has been published in waves, but IT didn't feel that they had the authority to delete old sites. As the organisation constantly restructured, ...
Articles tagged: cultural change
The softer side of intranets
For the last seven years we've been writing about intranets, and our focus has relentlessly been on how to make the intranet more valuable for staff and the organisation. Our over-arching statement has always been this: Staff will use the intranet if it's useful. The challenge is to uncover and understand staff needs, ...
