As mobile devices continue to transform our daily lives, there is increasing pressure for organisations to provide staff with mobile access and functionality. To date, there have been few examples to follow, making it hard to know what to deliver, and how. The 2011 Intranet Innovation Awards uncovered many remarkable ideas and solutions, not least [...]
Categorised under: Intranets, Mobile
Also tagged: case studies, Intranets, mobile devices
Customer service is increasingly a point of contention for businesses that have barely differentiated products: banks, insurance firms, mobile and internet providers and many, many more. How well, or how poorly, an organisation acts on customer data and information can have a measurable effect on the business. The intranet can be an excellent platform for [...]
Categorised under: Intranets
Also tagged: call centres, case studies, customer insight, data, Intranets
In many organisations, the implementation of social and collaborative tools is supplementing and extending existing knowledge management (KM) initiatives. In this case study, the KM team from the Defence Science & Technology Agency (DSTA) in Singapore, describes the implementation of ‘MyHomepage’. A new feature of the revamped staff directory, this is designed to enable better [...]
Categorised under: Intranets
Also tagged: case studies, Intranets, social tools, staff directories
Lindsey Miller writes about Scottrade’s intranet redesign. To quote: So how can you replace your old, inefficient intranet with a snazzy, new version and get employees to embrace the change? Scottrade knows; the online brokerage firm last year replaced its intranet, “The Insider,” after seven years, and not one of its 2,500 employees complained. (Scottrade [...]
Categorised under: Intranets
Also tagged: case studies, Intranets, redesign, redevelopment
Step Two Designs has written before about the benefits of naming an intranet. It’s something many teams consider, especially when launching or relaunching a site. Questions abound on the idea: Will the name be inanimate, functional, industrial, emotive or something with personality? If relaunching the intranet, is the existing name still a viable option? Will [...]
Categorised under: Intranets
Also tagged: branding, case studies, Intranets, marketing