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Should knowledge workers have enterprise 2.0 ratings?

Written by James Robertson, published September 29, 2008

Categorised under: Collaboration, Enterprise 2.0

Andrew McAfee asks: should knowledge workers have enterprise 2.0 ratings? To quote:

So one approach would be to graph where everyone stands within the organization along six dimensions: authoring, editing, interacting, tagging, uploading, and positive feedback. A simple radar graph would instantly show were an individual is on each, based on their contributions to various ESSPs and relative to everyone else in the organization (in the graph below, ‘100’ means that they’re at the 100% percentile, in other words the top contributor).

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2 Comments:

  1. Serena Joyner commented on September 29th, 2008

    There is something about this suggestion that really “creeps me out”, to use a totally unprofessional phrase. It’s well known that metrics results in gaming behaviour, but I’m sure Andfrew is aware of that. And I’m not sure what is truly being “measured” anyway…. I’ll read Andrew’s post and think about it.

  2. James Robertson commented on September 30th, 2008

    Agreed. I commented on Andrew’s blog, making the case that this is really an HR issue.

    If doing these enterprise 2.0 activities is part of people’s job descriptions, they definitely assess them as part of their performance reviews.

    If they’re not part of formal job roles, then what right do we have to measure/report their “performance” on these non-core parts of their job?