Search usability research findings
Categorised under: Search tools, Usability & user-centered design
Avi Rappoport has written about the search usability research conducted at Open University in the UK. To quote:
Whitney Quesenbery and her colleagues convey the findings of a long study about how search is used at the UK’s Open University, She gave a talk at the Enterprise Search Summit, and presented more formally at the Usability Professionals’ Association conference, in June 2008. The study included search log analysis, heuristic reviews, remote and local usability testing on the search user experience, over the course of several years, and they are linked from Whitney’s valuable Search Usability page.
James Robertson is the Managing Director of 