Podcast interview with Gerry Gaffney
The Step Two team have been very busy recently across every possible medium. Having been in the US for a week at KMWorld, I’ve fallen hopelessly behind in sharing all this. So this will be the first of a series of posts over the coming week that highlights our outputs…
To start: I was interviewed by Gerry Gaffney for the User Experience Podcast. 29 minutes in length, we cover a range of intranet strategy and management topics, and where information architects can add value. To quote:
Yeah, it’s interesting, talking with intranet teams to say: Where are you spending your time? And after a little bit of chatting it becomes apparent that, say, 80% or 90% of time is spent maintaining the current site. And the lack of time is the single biggest point of pain for intranet teams the world over.
What we would say, and maybe it’s easy for us to say, is that only 30% of time should be spent maintaining the current site. 30% of the time should then be spent on relationships. So that’s relationships with end users but particularly with stakeholders and managers. And what we’ve observed is the most successful intranet teams are people people. They’re great at building relationships, maybe ahead of everything else.