NSW Government website guidelines
Categorised under: Design & usability guidelines
I have just come across another set of website guidelines, published by the Office of Information Technology in NSW, Australia. To quote:
The guideline is primarily concerned with the use of the Internet to deliver information and services, but this may also involve access to other delivery channels. These include on Intranet (where shared by two or more separate agencies), interactive voice recognition, call centres and digital television.
This guideline focuses on the need for each agency to develop and implement policies addressing the effective collection, storage, access, use and disposal of information in supporting business procedures.
James Robertson is the Managing Director of 