Mitigating enterprise collaboration risks
Filed under: Collaboration and social, Digital workplace
There are many perceived and actual risks when collaboration tools are introduced within organisations. This table lists some of the key risks, and outlines options for mitigating or eliminating them. (Thanks to the participants of our ‘Succeeding at collaboration’ workshops for their input on this list.)
Risk | Options for mitigating the risk |
---|---|
Inappropriate use by staff | Define a clear purpose and boundaries; create a code of conduct, or draw upon an existing organisational code; disallow anonymous posting; establish appropriate moderation; define online etiquette; establish a social contract amongst participants |
Tools run rampant and unmanaged | Establish strong governance, including overall policies, guidelines for use; help staff to choose appropriate solutions; monitor usage and ‘garden’ as required |
[CM Briefing 2009-13, read the full article.]