Managers say the majority of information obtained for their work is useless
Categorised under: Information management, Intranets, Metrics & ROI
An Accenture study reports on staff’s ability to find useful information. To quote:
Half (51 percent) of customer service managers — more than managers in any other area — are likely to encounter challenges when trying to obtain information about other parts of the company. In addition, 40 percent of customer service managers — more than those in any other function — said that the most difficult aspect of managing information for their job is going to numerous sources of information.
[Thanks to Jack Vinson.]
James Robertson is the Managing Director of 