Look carefully into the COTS
Categorised under: Content management
David Walker has written an article about the failure rate of CMS implementations, sparked by the recent Jupiter report. To quote:
So why do the systems fall short? We can start to answer the question by noticing that the failure of web content management systems resembles other failures of commercial off-the-shelf (COTS) systems. You can find plenty of organisations that stumbled in implementing a pricy web content management system such as Vignette. But, in the early 2000s, high failure rates seem almost the norm for large COTS business-wide information systems in areas such as payroll and logistics and accounting.
(You’ll need to be quick, the SMH is notorious for expiring news pages.)
James Robertson is the Managing Director of 