Justifying your knowledge management programme
Categorised under: Knowledge management, Metrics & ROI
Matt Moore has written a whitepaper on justifying your knowledge management programme. To quote:
If you are running a knowledge management programme then you know that you do good work. Whether it is involves communities of practice, learning from projects and operational activities, or documenting organisation knowledge in a myriad of ways (from traditional databases to blogs and wikis), you know what you do is important for your organisation.
However simply knowing this is not enough. At some point, you will have to justify what you do to those above you. If you don’t, you may not get to do it any longer. Often these justifications have to take a financial form.
Tags: business case, Knowledge management, metrics
James Robertson is the Managing Director of 