Intranets must be task-centric
Categorised under: Intranets, Usability & user-centered design
Gerry McGovern argues that intranets must be task-centric. To quote:
Let’s say you have an organization of 1,000 people, and 50 of them work in Human Resources (HR). An organization-centric intranet will work great for those 50 people, but it will not work very well for the 950 people who need to book training, find job vacancies, and read up on pension options. I have seen organization-centric intranets where you have to click six levels down before you even see the word “training”.
(See our earlier article Improving your intranet, task by task for more on this.)
James Robertson is the Managing Director of 