Comments on: Intranets: measuring before and after

By: Recommended Reading for Intranet Professionals - Week 45/2008 at Intranet Matters

Fri, 07 Nov 2008 16:14:13 +0000

[...] Intranets: measuring before and after Intranets aren’t owed a living, and we must demonstrate their value if we’re to get the resources and support we need [...]

By: Stephan Schillerwein

Stephan Schillerwein — Fri, 07 Nov 2008 15:42:07 +0000

Great post, James! Another important approach to measure where you stand (and thus deciding where to go next) is comparing what you’ve got with the world outside the four walls of your own organisation. Stakeholders in management and elsewhere typically have little knowledge about what’s actually possible to achieve with an intranet or how their own company is doing in relation to forerunners in this field.

Be it lightweight approaches like “show me yours and I’ll show you mine” exchanges with other intranet managers or formal intranet benchmarking (as a more robust approach) – being able to demonstrate that your own intranet is for instance way behind that of a competitor or respected peer organisation has high value when talking to senior management about the necessity of improving your intranet.

By: Resurser till intranätet? - mät, mät, mät! at

Resurser till intranätet? - mät, mät, mät! at — Sun, 02 Nov 2008 13:55:24 +0000

[...] Column Two skriver i sin blogg om just detta och de listar även olika typer av åtgärder man kan g… De tar bland annat upp olika sätt att mäta före och efter en implementation, för att få fram effekten. Vilket ofta in görs. För det mesta är man ivrig att få igång den nya lösningen och glömmer att mäta innan, vilket gör det omöjligt att få fram skillnaderna mellan gammalt och nytt. var addthis_pub = ‘Jenefeldt’; « Mac for life [...]

By: James Robertson

James Robertson — Thu, 30 Oct 2008 21:16:46 +0000

Great resource Lukas! I never even realised this existed, just goes to show the great work on intranets that is hidden away in every corner of the globe…

By: Andrew Mitchell

Andrew Mitchell — Thu, 30 Oct 2008 20:36:34 +0000

Thanks. A very timely reminder before we get into the next big thing.

By: Lukas Karrer

Lukas Karrer — Thu, 30 Oct 2008 05:39:34 +0000

Have a look at the Intranet Satisfaction Questionnaire at
http://www.intranetsatisfaction.com/index_html?content=start&setlang=en
This is a standardized questionnaire to conduct user satisfaction surveys in intranets with the additional benefit of having a benchmark to compare the results with other companies.

By: maish nichani

maish nichani — Thu, 30 Oct 2008 00:26:05 +0000

We are in the midst of an intranet review project and we’ve used some of the ideas you’ve mentioned: fast usability testing, staff survey and interviews. With the insights gained from these activities, we are now filling out the Intranet Review Toolkit, and I must say that this toolkit provides for a good reference point to make current state and future state comparisons. It put’s the research in perspective.

Going ahead, we are seeing so many areas of improvement, that in order “not to boil the ocean”, we are conducting a priority workshop to help stakeholders discuss and select a few options that they want to see done. Here, the research, the toolkit, and some “business value thinking” should come into play.

This article is ideal for kick-starting the priority discussions. Thanks.