Intranets: defining IA and UX in the Enterprise-wide Information System (Part 1)
Patrick C. Walsh looks and information architecture, intranets and information management. To quote:
In my view the EIS must consider all instances of information and knowledge transfer that take place within an organisation. This does not mean that it is possible to actually manage all transactions. For instance the tacit knowledge inside people’s heads can be added to by training and can be influenced by organisational culture but the only manager of this type of knowledge is the person in whose head the knowledge resides. However it is possible, for instance, to consider the amount of tacit knowledge that people might need in order to do their jobs effectively. If it is too little then you are not allowing staff any control over their working environment and they will have little job satisfaction; if it is too much then the organisation may be badly affected as crucial knowledge will leave when the person does.