Intranet user research: a methodology for contextual enquiry
Categorised under: Intranets, Usability & user-centered design
Patrick C. Walsh has written an extensive article on conducting contextual inquiry for an intranet. To quote:
Its motivating simply because you get to meet your users face to face. When I think of a change in design or when problems are reported I don’t think of my users as a faceless mass. I think of the real people I’ ve met – people who are just trying to do a good days work, people who may face real problems and pain if the intranet is not up to scratch.
A great piece, definitely worth reading in its entirety…
Tags: contextual inquiry, Intranets, needs analysis, user research
James Robertson is the Managing Director of 