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Intranet ROI survey

Written by James Robertson, published November 25, 2002

Categorised under: Intranets, Metrics & ROI

Toby Ward writes about the results from a recent survey into intranet ROI, which looked at which measures were considered to be most important. These were the top five categories of benefits to be identified:

  1. Enhanced competitiveness
  2. Content management
  3. Enhanced communications
  4. Hard cost reduction
  5. Enhanced customer service

Of the specific ROI metrics, these were the top six:

  1. Improved information sharing (customer svc.)
  2. Enhanced communications and information sharing (communications)
  3. Increased consistency of info (customer svc.)
  4. Increased accuracy of info (customer svc.)
  5. Reduced or eliminated processing
  6. Easier organizational publishing

Apparently, there will be a second phase to this research, and it will be interesting to see what comes out of that.