Intranet Innovations 2009: insights into this year’s winners
Categorised under: Intranets, intranet innovation awards
The 2009 Intranet Innovation Award winners were unveiled in Sydney on 5 November 2009. There’s a wealth of great screenshots, information, tips and advice in the 2009 Awards report, which you can find on the Step Two Designs website. This article summarises the winners and hits on some of the key themes identified this year.
CRSNet’s SAP integration is exceptionally well executed
The Platinum Award winner
2009’s Platinum winner was CRS Australia with their intranet, ‘CRSNet’. It features three particularly sophisticated applications which together garnered the Platinum Award:
- Workflow Inbox: an integrated, dynamic task and workflow tool for CRS staff.
- CRSNet Whitepages: a fully integrated whitepages system.
- Managers dashboard: a business intelligence system built on SAP.
There are many impressive aspects to the CRS entry, but the most outstanding has to be the identification and resolution of a key business issue, with the Workflow Inbox.
Keeping track of requests and tasks is a long-standing challenge. Before the Workflow Inbox, staff at CRS worked in the same way as many other organisations: requests for approval were made through emails containing links to the items requiring approval. Staff would email managers asking for the approvals they needed. This was the same for SAP items and other intranet applications and seemed to be a reasonable approach. But after discussions with several managers, the IT team soon realised that there were some flaws.
[November article by Alex Manchester, read the full article]
James Robertson is the Managing Director of 